Aftersales

Aftersales

Our Aftersales Commitment

At Liberty Trade Cars, your satisfaction is our priority. Our commitment to you doesn’t end when you drive away in your new vehicle - we’re here to support you every step of the way, especially if the unexpected happens.

We understand that sometimes issues arise, and when they do, we’re dedicated to making the process as simple and stress-free as possible. Many of our happiest customers are those who have experienced excellent aftercare and support - reflected in the numerous five-star reviews we’ve proudly received.

7 Days Money Back Guarantee

We are proud to offer a 7 Days Money Back Guarantee on all our retail sales.
If you’re not satisfied with your car within the first 7 days, simply return it to us and we will refund your money - no hassle, no pressure.

Terms and Conditions apply. Please contact us for full details.

This guarantee gives you complete peace of mind when purchasing from Liberty Trade Cars.

Warranty and Support

• Free 3-Month Nationwide Warranty: Every vehicle comes with a complimentary 3-month warranty, redeemable at any VAT-registered garage across the UK.


• Extendable to 12 Months: For peace of mind, you can extend your warranty to a full 12 months at a low additional cost. Please contact our sales team for details.


• Warranty Provider: All our warranties are provided by Warranty Solutions Group (WSG) and include Free Nationwide Breakdown Cover for the entire duration of the policy.

Simple Claims Process

If any issues arise with your vehicle, please contact Warranty Solutions Group directly using the information provided in your warranty booklet. Their friendly team will guide you through the steps to have your vehicle inspected, diagnosed, and repaired promptly.

Courtesy Cars

We offer a small fleet of courtesy vehicles for customers whose cars are undergoing warranty repairs. These vehicles are fully insured and provided free of charge.

• Courtesy cars may differ in value from your own vehicle.


• They may or may not be ULEZ compliant.


• Availability is subject to demand and cannot always be guaranteed immediately.

Our Promise to You

We always aim to handle any issues quickly, professionally, and with a friendly approach.

We kindly ask that you allow reasonable time for diagnostics and repairs, and that you do not authorise any work without prior approval from Liberty Trade Cars or Warranty Solutions Group.

Complaints Process

We are committed to ensuring your complete satisfaction. In the rare event that you feel an issue has not been resolved to your satisfaction by the warranty provider or our team, please email us directly at info@libertytradecars.co.uk.
We believe that open, honest communication is the best way to resolve any concerns promptly and fairly.

Any Questions?

For aftersales support, warranty claims, or courtesy car enquiries, please contact us:

• Phone: 0330 043 3670


• Email: info@libertytradecars.co.uk


• Opening Hours: Monday to Friday, 10 am to 5 pm